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Spa Receptionist

Accor Hotels

  • United Arab Emirates

Salary

  • AED 5000 - AED 6000 per month

Job Type

  • Full-Time

Job Description

Job Title: Spa Receptionist

Responsibilities:

Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
Ensure individualized guest service by acknowledging and responding to their needs and expectations.
Actively participate in various areas of the Spa Operation, including body treatments, product knowledge, and retail sales.
Handle Spa guest and member queries with professionalism and expertise.
Manage the booking system by scheduling and canceling appointments.
Provide expert advice on the facilities to guests and potential members.
Issue robes, lockers, and towels to enhance the guest's experience.
Proudly promote the hotel facilities and look for opportunities to upsell and enhance the guest's stay.

Qualifications:

Minimum of 1 year of experience as a Spa Receptionist in a reputable Spa.
Ability to focus attention on guest needs while remaining calm and courteous at all times.
Multilingual skills, particularly in Russian and Arabic, would be a significant advantage.
A service-focused personality is essential, and previous experience in spa retail sales is a valuable asset.



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