Salary
AED - AED per month
Job Type
Full-Time
Job Description
Job Description: Telephone Operator
Job Overview:
Join the vibrant and motivated team at The Iconic Rixos Gulf Hotel Doha as a Telephone Operator. In this role, you will be the first point of contact for guests, ensuring professional, friendly, and efficient communication. Achieve high-quality audit results, guest satisfaction, and uphold the standards of Rixos hospitality.
Key Responsibilities:
1. Professional Call Handling:
- Receive each guest call in a professional and friendly manner.
- Handle queries, requests, and complaints with a polite and courteous approach.
2. Quality Audit:
- Achieve Quality Audit results of 95% and above through consistent documented training.
3. Guest Satisfaction:
- Ensure the highest Guest Satisfaction measured by platforms such as TRUST YOU.
- Exceed guest expectations by providing exceptional service.
4. Hospitality Standards:
- Maintain a smart, well-groomed, friendly, and cheerful demeanor in line with Rixos hospitality standards.
5. Personalization:
- Greet guests by name upon calling, demonstrating personalized service as per Rixos Standards.
6. Query Resolution:
- Resolve guest complaints and requests promptly.
- Liaise with relevant departments to ensure immediate follow-up on guest issues.
Qualifications:
- University Degree in any field.
- Minimum 1 year in a similar role.
- Proactive with good judgment, especially in challenging situations.
- Act with professionalism and integrity.
- Be transparent in your motives, methods, and expected results.
Job Openings at Accor Hotels
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