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Telephone Operator

Accor Hotels

  • United Arab Emirates

Salary

  • AED - AED per month

Job Type

  • Full-Time

Job Description

Job Description: Telephone Operator

Job Overview:
Join the vibrant and motivated team at The Iconic Rixos Gulf Hotel Doha as a Telephone Operator. In this role, you will be the first point of contact for guests, ensuring professional, friendly, and efficient communication. Achieve high-quality audit results, guest satisfaction, and uphold the standards of Rixos hospitality.

Key Responsibilities:

1. Professional Call Handling:
- Receive each guest call in a professional and friendly manner.
- Handle queries, requests, and complaints with a polite and courteous approach.

2. Quality Audit:
- Achieve Quality Audit results of 95% and above through consistent documented training.

3. Guest Satisfaction:
- Ensure the highest Guest Satisfaction measured by platforms such as TRUST YOU.
- Exceed guest expectations by providing exceptional service.

4. Hospitality Standards:
- Maintain a smart, well-groomed, friendly, and cheerful demeanor in line with Rixos hospitality standards.

5. Personalization:
- Greet guests by name upon calling, demonstrating personalized service as per Rixos Standards.

6. Query Resolution:
- Resolve guest complaints and requests promptly.
- Liaise with relevant departments to ensure immediate follow-up on guest issues.

Qualifications:

- University Degree in any field.
- Minimum 1 year in a similar role.
- Proactive with good judgment, especially in challenging situations.
- Act with professionalism and integrity.
- Be transparent in your motives, methods, and expected results.



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