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Front Desk Receptionist

Accor Hotels

  • Qatar

Salary

  • QAR 3000 - QAR 4000 per month

Job Type

  • Full-Time

Job Description

Job Title: Front Desk Receptionist

Main Responsibilities:

1. Guest Interaction:
- Be present in the reception or lobby during check-in, check-out, or events, socializing with guests.
- Provide a warm welcome, ensuring guests enjoy their stay with personalized service.
- Respect guest privacy and maintain confidentiality of information.

2. VIP Procedures:
- Review daily guest arrivals, flagging VIPs with the right category and updating preferences.
- Prepare a daily amenities sheet, coordinating with F&B for timely delivery to the right place.
- Coordinate with Front Office Manager (FOM) on special VIP cards, ensuring placement in rooms before arrival.

3. Guest Relations:
- Manage guest complaints professionally, resolving issues and ensuring guest satisfaction.
- Report all guest comments or complaints and seek advice from AFOM or FOM in serious cases.

4. Communication and Coordination:
- Build positive relationships with internal customers and guests, anticipating their needs.
- Handle guest requests in person, via phone, or email, following MGallery etiquettes and standards.

5. General Support:
- Assist in other duties as required by the Front Office Manager.

Qualifications:

- Experience as a Receptionist, Front Office Representative, or similar role preferred.
- Strong customer service and organizational skills required.



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