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Spa Therapist

Accor Hotels

  • United Arab Emirates

Salary

  • AED 2000 - AED 4000 per month

Job Type

  • Full-Time

Job Description

Job Title: Spa Therapist

Qualifications:

1. Spa Treatment Expertise:
- Provide guests with a thorough and knowledgeable range of spa treatments using professional draping techniques.

2. Guest Escort:
- Escort all guests to changing rooms, retail/relaxation areas, or their next appointment.

3. Personalized Service:
- Greet all arriving and departing guests in treatment areas by name, offering a personalized touch.

4. Guest Concerns:
- Receive and respond to all guest concerns, comments, or complaints with discretion and urgency.

5. Treatment Procedures:
- Advise incoming guests of treatment procedures, special instructions, and billing information.

6. Communication Skills:
- Communicate guest request preferences to relevant departments and co-workers.

7. Guest Sensitivity:
- Provide respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.

8. Positive Guest Relations:
- Maintain positive guest relations at all times, including in-house, external guests, residents, and telephone inquiries.

9. VIP Service:
- Accommodate VIP guest preferences and deliver a high standard of service.

10. Professionalism:
- Practice professionalism in every situation with management, guests, and employees, treating each person with respect and integrity.

11. Confidentiality:
- Maintain the confidentiality policy for all guests and employees.

12. Guest History Files:
- Maintain guest history files to enhance personalized service and treatment customization.



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