Service Reception Supervisor

Job Description

Service Reception Supervisor | Al Futtaim Automotive | Toyota Sharjah

Overview of the Role:

We are currently looking for an experienced Reception Supervisor to work for Al Futtaim Toyota in Sharjah. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promote standards expected by practicing and creating the energy and enthusiasm for excellent customer service.

What You Will Do:

- Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
- Ensure the accurate flow of customer and vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
- Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span, and safety that promotes a customer-centric environment.
- Adhere to all departmental procedures.
- Ensure the tracking of the financial performance of each direct employee responsible for selling labor hours and other sales.

Skills Required to be Successful:

- Minimum 2-3 years of Reception Supervisor experience in the automotive industry.
- Experienced in managing operations on a day-to-day basis.
- Experienced in managing a team.
- Excellent MS Office skills, and SAP knowledge is an added advantage.

About the Team:

The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing, liaising with the workshop team, and to be on hand to answer any queries from other departments and customers.

What Equips You for the Role:

- Degree in Mechanical Engineering or any technical automotive-related field.
- 2-3 years’ recent experience as a Reception Supervisor or Manager in the automotive industry.
- Ability to communicate effectively and must have strong analytical, communication, and interpersonal skills alongside supervisory competence.
- Problem-solving and leadership skills and can lead changes in the workplace.
- Arabic speaking is value-added.