Service Advisor

Job Description

Position Title: Service Advisor | Al Futtaim Automotive | Toyota Fujairah

Overview of the Role:

Al Futtaim Automotive is seeking a competent and performance-driven Service Advisor to join the Toyota team in Fujairah. As a Service Advisor, you will be the first point of contact for customers in the Workshop, playing a crucial role in shaping the image of the Service Department by instilling trust and confidence.

Responsibilities:

Customer Interaction: Interact with customers, asking questions, and promptly recording customer requests.

Issue Clarification: Collect accurate details of customer complaints to facilitate quick resolutions at the workshop.

Empathy and Customer Requests: Show empathy and clarify customer requests to better understand their needs.

Workshop Coordination: Check the workshop's status and provide customers with accurate promise times for service delivery.

Invoice and Work Compliance: Verify the invoice's accuracy and ensure that the work performed aligns with the customer's requirements.

Customer Communication: Inform customers about work completion and agree on the pickup time.

Explanation and Guidance: Clearly explain the job done and the invoice to customers, providing guidance to the cashier.

Value-Added Services: Promote value-added services to customers.

Customer Concern Resolution: Address customer concerns promptly and ensure their satisfaction.

Required Skills for Success:

Minimum of 3 to 5 years of experience as a Service Advisor in an automotive dealership.

Possess technical knowledge to provide up-to-date information in response to customer inquiries.

Excellent customer service skills and a willingness to go the extra mile.

Strong English communication skills, with knowledge of Arabic being an added advantage.

About the Team:

You will report to the Reception Manager and work in a busy workshop environment, where you will interact directly with the Workshop Supervisor, Controller, Foreman, and Technicians on a daily basis.

What Equips You for the Role:

Diploma or Degree in Technical School or a Certificate/Diploma in Automobile/Mechanical Engineering.

A minimum of 3 to 5 years of experience in the automotive industry or a similar role.

A broad-based knowledge to serve as a reliable consultant, which is essential for this position.